resolving faith-based conflicts inside refugee reception
centres and temporary accommodation facilities more effectively
and with greater respect for the dignity and rights of refugees
and asylum seekers:
5.2.1 to ensure freedom of religion
is respected, member States should provide specific training for
personnel in reception centres and temporary accommodation facilities,
in order to enhance their knowledge of the different religions of
residents, including information about religious celebrations, prayer
times and the facilities needed in order to enable the practice
of religions. Training should also include courses on interfaith
mediation;
5.2.2 training and information sessions should be provided to
residents of reception centres and temporary accommodation facilities
at the time of their arrival and periodically during their stay.
The sessions should cover international and national law on freedom
of religion, information on religious practices in the host country,
workshops to prevent religious radicalisation and arrangements for
religious practices at the centre;
5.2.3 complaints procedures should be available in centres to
enable residents to challenge religiously motivated discrimination.
National hotlines for complaints regarding religiously motivated
discrimination could be set up, with trained staff able to evaluate
situations and react swiftly. These hotlines should be connected
with interreligious mediators and the police to enable them to immediately
intervene and provide support to the alleged victims;
5.2.4 reception centres and temporary accommodation facilities
for refugees and asylum seekers should have a dedicated office for
receiving complaints and provide the opportunity to file a complaint
anonymously. States should also guarantee the possibility to anonymously
file complaints to the police;
5.2.5 in cases of complaints with regard to religiously motivated
attacks or discrimination, the safety of the alleged victim must
be the priority. Complaints should activate a protection procedure:
the victim must be immediately transferred to a safe place, such
as an alternative centre, before a thorough investigation is carried
out. Such procedures should be gender sensitive;
5.2.6 police officers should be fully trained to investigate
religiously motivated crimes. Police administrations should designate
contact persons in police headquarters to handle faith-based conflicts
inside refugee reception centres and temporary accommodation facilities;